Case Study 2 – Accounting & Auditing Firm based in Sydney:

  • Implemented strategies for mergers, acquisitions, take overs and restructures to optimize the return on investments in those transactions
  • Implemented business processes that led to client profitability improvements averaging 30-40%
  • Instituted “best practice” for ATO reviews to reduce the number of reviews, reduced response times to ATO enquiries, and improve the proportion of rulings in favour of clients from as low as 35% to an average of 90%
  • Instituted “best practice” for client management during peak times which reduced the level of client complaints, improved response times, provided clear visibility for workflow